Privacy policy

At Angellook, your privacy is important to us. We are committed to handling your personal information responsibly and transparently, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or interact with our services.

1. Information We Collect
We may collect the following information to provide our services and improve your shopping experience:

  • Personal details: Name, email, phone number, billing/shipping addresses, and payment information for order processing.
  • Order data: Items purchased, purchase history, and delivery instructions.
  • Technical information: IP address, device type, browser type, pages visited, and referral sources.
  • Marketing preferences: Consent for newsletters and promotional emails.

We collect only the data necessary to fulfill orders, improve our website, or communicate with you effectively.

2. How We Use Your Information
Your data is used to:

  • Process and fulfill orders, including shipping and delivery updates
  • Respond to inquiries and provide customer support
  • Improve website functionality and user experience
  • Send marketing communications (only if you consent; you may unsubscribe at any time)
  • Comply with legal and regulatory obligations

3. Legal Basis for International Visitors
For customers in the European Economic Area (EEA) or other regions with privacy regulations, we process data based on:

  • Contractual necessity (e.g., fulfilling your orders)
  • Legal obligations
  • Consent (for marketing purposes)
  • Legitimate interests (e.g., fraud prevention, analytics)

4. Data Storage, Security, and Retention
We store your data on secure servers, including those managed by trusted third-party providers. Some data may be processed or stored outside Australia; in such cases, we take reasonable steps to ensure equivalent privacy protection.

We retain personal information only as long as necessary to meet the purposes described, unless longer retention is required by law.

We implement technical and organizational measures to protect your data from unauthorized access, use, or disclosure.

5. Sharing Your Information
We do not sell or rent your personal information. We may share it with:

  • Payment processors (e.g. PayPal)
  • Shipping and logistics providers (e.g. Australia Post, Sendle)
  • Marketing and analytics tools
  • Legal authorities as required by law
  • Successor entities in the event of a business sale or merger

All partners are contractually required to maintain confidentiality and comply with relevant data protection laws.

6. Your Rights
You can:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated data
  • Request deletion of your data (except where legal obligations require retention)
  • Withdraw consent for marketing communications at any time

To exercise your rights, contact us at support@angellook.shop. Identity verification may be required before processing your request.

7. Cookies and Tracking
Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and performance
  • Personalize content and offers
  • Deliver relevant advertising (with consent where required)

You can manage cookies through your browser settings. By using our website, you consent to our use of cookies as described.

8. Children’s Privacy
We do not knowingly collect data from children under 13. If you believe your child has provided personal information, contact us immediately so we can remove it.

9. Third-Party Links
Our website may link to external sites. Angellook is not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.

10. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. Continued use of our website constitutes acceptance of the revised policy. We recommend reviewing this page regularly.

11. Contact Us
For questions about this Privacy Policy or your personal information, contact us:

Phone: +61400880127
Email: support@angellook.shop
Address: 644 George St, Sydney NSW 2000, Australia